"Easy Supro" – Supro Trailer provided two on-site after-sales services for the same customer, ensuring they had no worries while using our Detachable gooseneck and Hydraulic steering axles low bed trailer!
❐ During the second on-site service, we conducted comprehensive training for the customer’s operators, covering vehicle operation, maintenance, and more. At the same time, we carefully listened to the operators' feedback, offered upgrade solutions, and provided the necessary parts, all of which were shipped to the customer for free after we left!
❐ Our after-sales team also conducted a thorough inspection of the entire vehicle’s hydraulic system and kindly provided several free spare parts to ensure smooth operation in the future.
❐ During the five-day on-site service, the Supro Trailer team worked over 10 hours a day at the customer’s site, walking more than 10,000 steps on average each day. By the time we returned to the hotel each night, we were so exhausted that we immediately fell into bed. When we took a group photo on the way back, we realized that everyone had gotten much darker from the sun! But none of us complained, as we were all focused on helping the customer solve problems, ensuring that they became more proficient in operating the equipment, which would help them grow their business.
❐ We are fully aware that after-sales service comes at a cost, and the more thorough the service, the higher the cost. However, the Supro Trailer after-sales team always maintains empathy with our customers, treating their issues as our own! We did not charge a single penny for the parts or labor costs. Rapid response and immediate solutions are the core principles of our after-sales service!
❐ Supro Trailer is not just about slogans; we are truly committed to practicing this philosophy! You also will experience such attentive after-sales service from us! Easy Supro, Making Your Heavy Hauls Easy.