After-Sales Service


$3,000 Parts Mistake? Arrange air shipment immediately and Free!

 $3,000 Parts Mistake? Arrange air shipment immediately and Free!

“Easy Supro” - Your after-sales needs are easily addressed here! When our warehouse mistakenly sent a $3,000 hydraulic modular trailer part to a customer, how did the Supro Trailer after-sales team handle it? We didn’t make excuses or ask the customer to pay anything extra; instead, we swiftly air-shipped the correct part to them! Supro Trailer’s efficient and considerate after-sales service ensures that every customer can feel at ease! Easy Supro - Making Your Heavy Hauls Easy!

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9-day on-site after-sales service!

9-day on-site after-sales service!

“Easy Supro” - Choose Supro Trailer and move forward with confidence, free of worries! We empower you to face any future challenge with ease. At Supro Trailer, we always prioritize "empathy with our customers" as the core of our after-sales service. Whenever our customers need us, we immediately assemble our after-sales team and rush to the site to assist. We actively cooperate with their schedules, working overtime without complaint. Because we deliver fast and professional after-sales support, every one of our customers can use our equipment with complete peace of mind!

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Customer: "I feel relieved. Supro Trailer is here!"

Customer:

"Easy Supro" – Supro Trailer demonstrates through real cases that we have the capability to ensure worry-free use of our trailers! ❐Take, for example, the steerable low-bed semi-trailer currently on display. Due to excessive steering by the operator, the steering rod was violently broken. ❐Upon receiving the request for assistance, Supro Trailer immediately formed an after-sales team to provide a repair plan! For parts that the customer cannot produce, we promptly arranged for workshop production and shipped them to the customer, guiding them step-by-step online through installation and debugging. We proudly say that our customers did not spend a single cent! This is what we ...

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23 Days in Africa! Supro Engineers Return Home

23 Days in Africa! Supro Engineers Return Home

For 23 intense and productive days, three dedicated engineers from Supro Trailer were on an overseas assignment, showcasing their expertise and commitment. They worked tirelessly to ensure that every aspect of their mission was accomplished with the highest standards. Their journey was not just a test of their technical skills, but also of their adaptability and resilience. Despite the challenges and long hours, they remained focused and driven, determined to bring their project to a successful conclusion. Their efforts paid off, and after nearly a month of hard work, they successfully completed their tasks and returned to China. Their return marks not just the end of an assignment,...

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Parts wear out! Supro send replacements for free!

Parts wear out! Supro send replacements for free!

"Easy Supro" - No Worries About Equipment Issues! We've Got Supro Trailer as Our Backup! ❐"Oh no, our telescopic beam's positioning pin is broken! But it's a custom part, and we can't find a spare in the market. What to do?!" Don't worry! Supro Trailer promptly produces spare parts for us, even an entire box of them! This way, we won't have any worries when using them! And we didn't even have to pay anything for it, with free shipping right to our door! ❐"Oops, disaster! The star pad of our diesel power station is broken. It's such a small item, and so cheap - would it be worth it to have it delivered?" Thankfully, we have Supro Trailer. They arranged express sh...

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New operators? We offer online guidance as well!

New operators? We offer online guidance as well!

What is your expecting on supplier of Hydraulic modular trailer? You may think bargain price is the most difficult thing during our cooperation. Actually it is only the beginning during our cooperation. After we settle down the business, Supro engineer team will make blue prints for manufacturing. During the manufacturing, our company has strict quality control system to guarantee you would get superior quality and good performance heavy transporters from us! And after our sales service, Supro Trailer always online to provide fast and professional supporting to you! What`s after sales serivice does Supro Trailer provide? We always think the best after sales service is that you wo...

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Multilingual after-sales service

Multilingual after-sales service

"Easy Supro" - Let Your Procurement Be Worry-Free! 1. As long as you are using Supro Trailer's heavy transport equipment, even if your role is that of an operator, as long as you need us, we will provide you with fast and professional after-sales service, ensuring you have no worries! 2. As long as you are using Supro Trailer's heavy transport equipment, even if you are a second-hand owner of our Supro equipment, as long as you need us, we will continue to provide you with fast and professional after-sales service, ensuring you have no worries! 3. As long as you are using Supro Trailer's heavy transport equipment, even if you don't speak a word of English, as long as you need u...

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